Introduction

This policy outlines in general terms how Fashion Bid Pty Ltd ACN 612 980 953 (“us”, “we” or “our”) collects, stores, uses and discloses your personal information. By using our website and / or our services you accept this policy.

We may amend this policy as our business requires or the law changes. Any changes to this policy will be updated on our website.

1. Personal Information We Collect

The types of personal information that we collect about you will depend on our relationship with you, the circumstances of collection and the type of services you request. The personal information may include:

(a) your name, gender, date of birth;

(b) your contact details including, but not limited to, your email address, postal / delivery address and telephone / mobile number;

(c) payment details (such as credit / debit card number and expiry date); and

(d) information relating to your use of our website.

2. How We Collect Personal Information

1.1. We may collect personal information about you when you sign up for an account with us, use our services, register to receive our newsletters or other communications, enter into one of our competitions, visit our website or otherwise interact with us.

1.2. We also use a range of social media channels such as Instagram, Facebook and Twitter (“Social Media”) to distribute news, announcements, promotions and to address community enquiries. If you submit or post comments, images, tweets, recordings or other personal content for public display on Social Media, that information may be available for anyone in the world to read, view or comment on. We encourage you to read the separate Social Media privacy policies which relates to their use. We are not responsible to you for the information handling practices of Social Media.

3. How We Use Your Personal Information

3.1. We may use your personal information for the following purposes:

(a) to provide, and administer our provision of, services, including:

i. verifying your identity;

ii. to assist a seller of an item in selling that item to a customer via our website including the processing of payments and the delivery of an item to a customer;

iii. training our staff;

iv. testing our systems; and

v. managing your interaction with our suppliers;

(b) to provide and operate our competitions, promotions and events;

(c) to distribute our newsletters and other communications either ourselves or with the assistance of third party service providers;

(d) to conduct marketing activities for our services, or goods and services of third parties, and to conduct market and other research to improve our supply of services and our marketing activities;

(e) to maintain records and comply with our legal obligations; and

(f) for any other use that you authorise in writing.

3.2. The provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of our website or purchase services from us.

4. Disclosure of Personal Information

4.1. We may disclose your personal information to a seller, or purchaser, (as applicable) of an item via our website.

4.2. We may disclose your personal information to suppliers and third parties that perform services for us in connection with our website and in connection with the sale and provision of our services, including third parties who:

(a) provide information technology services such as data storage, website hosting, software and system development, maintenance and support, and information processing, analysis and reporting;

(b) assist us in providing delivery of services to you;

(c) assist us in processing credit / debit card payments;

(d) provide marketing services; and

(e) provide services in the course of investigating a complaint or a security incident.

4.3. We may also disclose your personal information:

(a) to comply with our legal obligations;

(b) to comply with judicial proceedings or a court order;

(c) to assist in locating a missing person;

(d) to establish, exercise or defend a legal or equitable claim; or

(e) for the purposes of a confidential alternative dispute resolution.

5. How We Use Cookies

5.1. Cookies are small pieces of data stored on the web browser on your computer. Our website may store cookies on your web browser.

5.2. The main reasons we store cookies are to:

(a) improve your website browsing experience;

(b) gather statistics on website usage; and

(c) enable us to present customised and appropriate messages to you.

5.3. You can set up most web browsers so you are notified when a cookie is received, so you can then either accept or reject it. You can also check the cookies stored by your web browser and remove any that you do not want.

5.4. If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites, then you may not be able to gain access to all the content and facilities of our website or linked sites.

6. How We Hold And Keep Your Personal Information Secure

6.1. We hold your personal information in a combination of hard copy and electronic files. We may use third party information system providers who may store or have access to your personal information.

6.2. We may combine personal information we receive about you with other information we hold about you. This includes information received from third parties.

7. Disclosure of Personal Information Overseas

7.1. In the course of providing our services, we may disclose your personal information to third parties located overseas who assist us. In particular, we may disclose your personal information to data processors, delivery agents and providers of information technology services. The countries in which these third parties are located include the United States of America and Canada.

7.2. If you are visiting our website from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By using the website and / or our services or communicating directly with us, you consent to such transfers.

8. Access to and Correction of Personal Information About You

8.1. If you would like to request access to, or correction of, the personal information we hold about you, please contact us using the contact details in the section of our website titled “Contact Us”.

8.2. We will provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception which applies under the Australian Privacy Principles. Your request to provide access to this information will be dealt with within a reasonable time.

8.3. If we refuse to provide you with access to, or correct, the information, we will, to the extent required by law, notify you of our reasons for the refusal and how you may complain about the refusal.

9. Opting Out of Promotion and Marketing

If you do not want to receive communications about our latest services, you can opt out by contacting us using the contact details in the section of our website titled “Contact Us”.

10. Terms and Conditions

Use of our website and services is subject to our terms and conditions and this policy should be read in conjunction with the terms and conditions. In the event of a conflict or disagreement between this policy and the terms and conditions, the terms and conditions will prevail.

11. Privacy Complaints and Further Information

If you have a concern about your privacy or you have any query on how your personal information is collected or used please contact us using the contact details in the section of our website titled “Contact Us”. We will respond to your query or complaint within a reasonable time. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner.